LetsGo Privacy Policy

At LetsGo, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit LetsGo Casino.com, register an account, or use our services. By using LetsGo, you agree to the practices described below.

Information We Collect

When you create an account or use our platform, we collect several categories of information to provide you with a safe and personalized gaming experience. Here at LetsGo, we gather data directly from you, automatically through your device, and occasionally from trusted third parties such as payment providers and verification services.

• We collect registration details such as your name, date of birth, email address, phone number, and residential address
• We gather identity verification documents, including government-issued ID, proof of address, and payment method verification
• We track your gaming activity, including games played, deposits, withdrawals, and bonus usage
• We record technical data such as IP address, device type, browser, and operating system
• We collect communication records when you contact our LetsGo support team via email or LiveChat

How We Use Your Information

We at LetsGo use your personal data for several legitimate purposes connected to operating our casino and providing our services responsibly. Our use of your information is guided by our obligations under our Curaçao Gaming Authority license and applicable data protection laws.

• We use your data to verify your identity and age, ensuring compliance with our licensing requirements
• We process your deposits and withdrawals through our supported payment methods
• We use your activity data to calculate your eligibility for our VIP Club and other loyalty rewards
• We send you promotional communications about LetsGo bonus offers, free spins, and tournaments, where you have consented to receive them
• We monitor accounts for signs of fraud, money laundering, or problem gambling behavior
• We use cookies and similar technologies to improve navigation and remember your preferences

Legal Basis for Processing

Our processing of your personal data relies on several legal grounds. We process data where necessary to perform our contract with you, such as managing your account and processing transactions. We also process data to comply with legal and regulatory obligations under our Curaçao Gaming Authority license (OGL/2024/1113/0517). In some cases, we rely on your consent, for example when sending marketing emails, and you may withdraw that consent at any time by contacting our support team.

Sharing of Information

We do not sell your personal data to third parties. However, Our LetsGo platform may share information with select partners where necessary to operate our services effectively.

• We share data with payment processors such as Interac, MiFinity, Jeton, and cryptocurrency processors to complete transactions
• We share information with identity verification providers to confirm your age and identity
• We disclose data to regulatory authorities, including the Curaçao Gaming Authority, when legally required
• We share limited data with game providers such as Pragmatic Play, Hacksaw Gaming, and Evolution to deliver gameplay and track fair results
• We may disclose information to law enforcement agencies when required by law or to prevent fraud

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, tax, and regulatory obligations. Once this period expires, we securely delete or anonymize your information unless a longer retention period is required by applicable law.

Your Rights

We want you to feel confident that your information is handled fairly. Depending on your jurisdiction, you have certain rights regarding your personal data, and we at LetsGo are committed to respecting these rights.

• You have the right to request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You may request that we delete your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, such as marketing communications
• You have the right to withdraw consent at any time where processing is based on consent
• You may lodge a complaint with a relevant data protection authority if you believe your rights have been violated

To exercise any of these rights, you can contact our LetsGo support team at support@LetsGo Casino.com, and we will respond within a reasonable timeframe.

Data Security

We take the security of your personal data seriously. Our LetsGo platform uses industry-standard encryption, secure servers, and access controls to protect your information from unauthorized access, loss, or misuse. While we strive to maintain robust security measures, no method of electronic transmission or storage is completely secure, and we encourage you to also take steps to protect your own account credentials.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience at LetsGo, remember your login details, and analyze how our site is used. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services. For more detailed information, please refer to our separate Cookie Policy.

International Data Transfers

As LetsGo serves players internationally, including customers in Canada and other markets, your data may be transferred to and processed in countries outside your country of residence. We ensure that any such transfers are conducted with appropriate safeguards in place to protect your personal information in accordance with applicable data protection standards.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries, and we do not knowingly collect personal data from individuals located in these jurisdictions. If we discover that an account has been created from a restricted location, we reserve the right to suspend the account and process any associated data solely for compliance and verification purposes.

Children's Privacy

Our LetsGo services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from an underage individual, we will take immediate steps to delete such data.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of LetsGo after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise your privacy rights, please reach out to our support team. We are available 24/7 via LiveChat, or you can email us directly at support@LetsGo Casino.com. We at LetsGo are always ready to assist you with any privacy-related concerns.